FAQs

Some of the questions we think you might ask...

Some of your Questions:

We have put together a list of the more common questions that we often get asked, if we haven't managed to answer your query here please do not hesitate to get in touch with us.

Q. How long before my wedding should I order my stationery?

As most people send out their invitations at least 8 weeks before the wedding I would recommend that you book your stationery at least 6-8 months before the date, this is due to the fact that every invitation is handmade by myself and I can get very busy completing orders so I advise all my clients to book a slot so that your order can be fulfilled within the allotted schedule.

Q. Is there a minimum or maximum order?

There is no limit on the amount of invitations that you can order, from as little as 10 up to say 500 or more although do bear in mind the more you require the more notice I would require to schedule in the order. If you do require a large quantity I would advise booking at least 12 months prior to the wedding date.

Q. Do you require a deposit and if so how much?

A minimum deposit of £100 is payable on booking with the balance due upon collection of your order.

Q. Do I have to collect my order or do you deliver?

I prefer all orders to be collected in person so they can be checked before leaving the premises.

Q. What if I am not happy with my order?

Please ensure that you voice your concerns within 24 hours of receiving your order and I will do everything in my power to sort out any issues you may have.

Q. What happens if there is a typing or spelling error on my invitations?

Every care is taken to ensure that all wording is accurate. Before anything is printed you will receive a proof via email and I will only start printing the invitations when I have received confirmation in writing that everything has been double checked by the client and is okay to go to print. Should anything be incorrect the inserts can be re-printed but if this is due to an error in proof reading or a change of details requested by the client there will be an additional charge for the correction.

Do you need any help? Get in touch
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